Miikka reflects on this week’s session that touched on a topic that’s quite fuzzy in nature - that of empathy and finding common ground.
Further Readings on the topic
Karvonen, N. (2018). Empathy & Human-Centred Design - Focus: Interpersonal Empathic Dimensions within User Interviews. Helsinki: Aalto University School of Business.
Seidel, V. P. & O'Mahony, S. (2014). Managing the Repertoire: Stories, Metaphors, Prototypes, and Concept Coherence in Product Innovation. Organization Science, 25(3), 691-712.