Session Eight of the Service Minor

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Miikka reflects on this week’s session that touched on a topic that’s quite fuzzy in nature - that of empathy and finding common ground.

Further Readings on the topic

Karvonen, N. (2018). Empathy & Human-Centred Design - Focus: Interpersonal Empathic Dimensions within User Interviews. Helsinki: Aalto University School of Business.

Seidel, V. P. & O'Mahony, S. (2014). Managing the Repertoire: Stories, Metaphors, Prototypes, and Concept Coherence in Product Innovation. Organization Science, 25(3), 691-712.